New vs. Repeat Customers (Meg’s Story part 2)

New vs. Repeat Customers (Meg’s Story part 2)

The road to success in building any successful carpet cleaning business has its share of surprises. Meg Burdick shares surprising insights from her experience with repeat customers. Read on for this thought provoking installment of Meg’s Story …

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“Information age” to the “conceptual age”- where do I fit in?

“Information age” to the “conceptual age”- where do I fit in?

You may be “just a carpet cleaner” but have you ever been accused of being “a blue-sky person”? Do you recall information better when it is explained in story form? Have you noticed that one of your child’s favorite sayings is “Mommy, read me a story?” If your head is nodding up and down, you are going to love this book.

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A carpet cleaning “Job Essentials Bag” cuts extra trips to the van!

A carpet cleaning “Job Essentials Bag” cuts extra trips to the van!

SFS is all about the “Emotional Dynamics” of working in the “residential environment”. However, all these good feelings only go so far and eventually you have to get some work done! Make the most of your cleaning / restoration time with this idea.

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Can I build a “Honda/Accura” carpet cleaning business model?

Can I build a “Honda/Accura” carpet cleaning business model?

A premium Georgia carpet cleaner looks to expand into the budget cleaning market with a “parallel operation” operated with his existing staff and building. Steve isn’t real positive but would like other cleaner’s thoughts. Read and chime in …

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Posted in Steve's "Bleeding Hearts" Advice Column3 Comments

“Meg’s Story”- Real world dispatches from a “front lines” professional carpet cleaner.

“Meg’s Story”- Real world dispatches from a “front lines” professional carpet cleaner.

Everyone gains from attending Jon-Don’s Strategies for Success seminar. Many students excel and a few actually transform their lives with the “SFS vision”. (This is not to say that their “journey to success ” is without challenges!) Read on and see why Meg and John Burdick are proving to be in this very select group of dynamic entrepreneurs …

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Posted in SFS Instructor’s Blog6 Comments

How can I calm a frazzled customer with a water damaged home?

How can I calm a frazzled customer with a water damaged home?

An Oregon water loss carpet expert struggles with being completely up front with the homeowner of a water damaged home versus the customer’s desire for “Immediate Action”. Guess who wins with Steve?

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The “Little Big Things” add up in your carpet cleaning business!

The “Little Big Things” add up in your carpet cleaning business!

Tom Peters may not clean carpet, but he certainly understands moments of truth. Check out the first chapter of his new book for free.

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Adding this “Extra Services Check List” will promote carpet cleaning up-sells!

Adding this “Extra Services Check List” will promote carpet cleaning up-sells!

Sometimes the best quickTIPS focus on the little things. For example, how much money are you “leaving on the table” simply because your client doesn’t know everything that your company offers?

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